Frequently Asked Questions

Returns & Exchanges

What is the return policy?

We have a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at support@estellaandco.com to start a return.
Who pays for return shipping?

The cost of return shipping is the responsibility of the customer. If your item is defective or damaged upon arrival, we will cover the return shipping cost.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are any purchases final sale?

We are unable to accept returns on sale items, gift cards, or personalized items. These will be clearly marked before purchase.
How long does a refund take?

Once we receive and inspect your return, you'll be refunded to your original payment method within 10 business days.

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
When will I get my order?

Processing takes 2–3 business days. Transit time is 4–9 business days. Total estimated delivery is 6–12 business days.
How much does shipping cost?

We offer free shipping on all orders, with no minimum purchase.
Can I track my order?

Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order on our Track Your Order page.

Support & Contact

How do I contact you?

You can reach us by email at support@estellaandco.com or by phone at +442895680073.

Our hours are Monday to Friday | 09:00 – 17:00 (GMT+00:00)
Saturday and Sunday | Closed
How quickly will you respond?

We aim to respond to all inquiries within 24 hours.
Where is your company located?

Estella & Co is operated by Starvix LLC, located at 651 North Broad Street, Suite 201, Middletown, DE, 19709, United States

Still Have Questions?

Feel free to drop us a line at support@estellaandco.com and we'll get back to you as soon as possible. We appreciate your interest in Estella & Co and look forward to helping you explore our world of fashion!